Privacy Policy

1. About This Policy

LeagueNav Sports Inc. (“LeagueNav,” “we,” “us,” or “our”) is committed to protecting the personal information of individuals who interact with our sports scheduling platform and managed services. This Privacy Policy explains how we collect, use, disclose, and retain personal information in accordance with the Personal Information Protection Act (Alberta) (“PIPA”), the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”), and other applicable privacy legislation.

This Policy applies to personal information about identifiable individuals that LeagueNav collects, uses, or discloses in the course of its commercial activities. It does not address data that customers or clients submit through the platform for their own scheduling purposes, which is addressed in Section 3(g) below.

By accessing or using our platform, services, or website (collectively, the “Services”), you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Services.

2. Accountability

LeagueNav has designated an individual to serve as Privacy Officer who is responsible for overseeing compliance with this Policy and applicable privacy legislation. The Privacy Officer role is the designated point of contact for all access requests, correction requests, and complaints. This designation survives any personnel change; the individual occupying this role at any given time will be identified on request.

For inquiries, access requests, or complaints, contact our Privacy Officer at:

3. Information We Collect

We collect personal information only as necessary for the purposes described in this Policy. The categories of information we may collect include:

4. Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal information for the following purposes:

• Providing the Services: Activating and maintaining your account, delivering scheduling software functionality, providing managed services, and fulfilling our contractual obligations.
• Billing and Payment Processing: Invoicing your account, processing subscription fees, handling renewals, and managing refunds.
• Customer Support: Responding to inquiries, troubleshooting technical issues, and resolving service-related matters.
• Service Improvement and Product Development: Analyzing usage patterns, identifying defects, developing new features, and improving the platform.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, abuse, and fraudulent activity.
• Legal and Regulatory Compliance: Retaining records as required by law and responding to lawful requests from governmental or regulatory authorities.
• Transactional Communications: Sending account-related messages such as password resets, billing confirmations, and service notices.
• Marketing Communications: Where we send commercial electronic messages, we do so in compliance with applicable anti-spam legislation, including Canada’s Anti-Spam Legislation (“CASL”). You may withdraw your consent to receive marketing communications at any time using the unsubscribe mechanism in any such message or by contacting our Privacy Officer.

We will not use personal information for a materially different purpose without first obtaining appropriate consent or as otherwise permitted by law.

5. Consent

We seek to obtain consent that is meaningful—consent that an individual can reasonably be expected to understand given the context and sensitivity of the information involved.

Necessary processing: Collection, use, and disclosure of account information, contact information, billing information, and usage data that is reasonably necessary to provide the Services is a condition of the service relationship. Your agreement to these terms at account creation constitutes consent to this processing.

Non-essential uses:For uses that are not necessary to deliver the core Services—such as analytics beyond what is required for security and uptime, or marketing communications—we will either obtain your consent at or before the point of collection or provide you with a clear and accessible means to opt out.

Withdrawal: You may withdraw consent to non-essential uses at any time by contacting our Privacy Officer or using available opt-out mechanisms. Withdrawal of consent to processing that is necessary to provide the Services may limit or prevent our ability to deliver those Services.

6. Third-Party Service Providers

We work with trusted third-party service providers who may process personal information on our behalf. These providers are contractually required to protect personal information and use it only for the purposes we specify. Categories of service providers we currently engage include:

• Cloud infrastructure and hosting services
• Payment processing services
• Email delivery and communication services
• Analytics and performance monitoring services

Our service providers currently operate primarily in the United States and Canada. Personal information transferred to service providers in the United States or other jurisdictions outside Canada may be subject to the laws of those jurisdictions, including laws that may permit governmental authorities to access personal information without notice or consent. LeagueNav takes contractual and other reasonable steps to protect personal information that is processed outside Canada.

A description of the jurisdictions in which our service providers currently operate and the purposes for which they are authorized to process personal information is available on request from our Privacy Officer. You may obtain this information by contacting the Privacy Officer using the contact details in Section 2.

We do not sell, rent, trade, or otherwise disclose personal information to third parties for their own independent marketing or commercial purposes.

We may also disclose personal information: (a) to comply with a legal obligation or a lawful request from a governmental authority; (b) to enforce our Terms of Use or other agreements; (c) to protect the rights, property, or safety of LeagueNav, our clients, or others; or (d) in connection with a merger, acquisition, restructuring, or sale of all or a portion of our business or assets, subject to reasonable confidentiality protections.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain accurate business and financial records, to resolve disputes, to enforce our agreements, and as required or permitted by applicable law or regulation.

Account information is retained for the duration of the subscription and for a reasonable period following termination to permit account reactivation, dispute resolution, and compliance with our legal obligations. We are developing formal retention schedules by data category and will update this Policy when those schedules are finalized.

Where permitted by applicable law and our client agreements, aggregated or de-identified data derived from personal information may be retained for longer periods for the purposes described in Section 3(f). Personal information that is no longer required is disposed of in a secure manner.

8. Your Rights

Subject to applicable law, you have the following rights with respect to personal information that LeagueNav holds about you:

• Access: Request access to the personal information we hold about you and information about how we have used or disclosed it in the past year.
• Correction: Request correction of inaccurate or incomplete personal information.
• Withdraw Consent: Withdraw consent to certain uses and disclosures of personal information, subject to legal or contractual restrictions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time using the unsubscribe link in our messages or by contacting our Privacy Officer.

Access and correction requests must be made in writing to our Privacy Officer using the contact information in Section 2. We will respond to written requests within 45 calendar days of receipt. If we cannot reasonably meet this deadline, we will notify you in writing before the deadline expires, stating the reason for the delay and a revised response date.

We may require verification of your identity before processing a request. We reserve the right to decline requests that are frivolous or repetitive, or where disclosure would: reveal personal information of another individual; be subject to solicitor-client or litigation privilege; or be otherwise permissible under applicable law.

9. Security Safeguards

We implement reasonable technical, administrative, and physical safeguards appropriate to the sensitivity of the personal information we hold. These measures include encryption of data in transit and at rest, access controls and authentication requirements, and periodic security assessments of our systems and service providers.

No method of data transmission or storage provides absolute security. We regularly assess and update our safeguards in response to evolving threats and operational changes.

In the event of a breach of security involving personal information that creates a real risk of significant harm to an individual, we will notify affected individuals and the Office of the Information and Privacy Commissioner of Alberta as required under PIPA.

10. Cookies and Analytics

Our website and platform use cookies and similar tracking technologies. We use two categories of cookies:

• Necessary cookies: Required for the platform to function, including session management, authentication, and security. These cannot be disabled without affecting core functionality.
• Analytics and performance cookies: Used to understand how the platform is used and to improve its performance. These are non-essential and can be declined.

You may configure your browser to refuse non-essential cookies or to notify you when cookies are set. You may also opt out of analytics tracking by contacting our Privacy Officer. Disabling necessary cookies will affect your ability to use the Services.

We do not currently respond to browser “Do Not Track” signals as there is no consistent industry standard for their interpretation.

11. Links to Third-Party Sites

Our Services may contain links to third-party websites, services, or applications. LeagueNav is not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any third-party services you access.

12. Children and Youth

The Services are designed for use by sports league administrators, operators, team managers, and organizational users. We do not knowingly collect personal information directly from children under the age of 13.

Where a client organization operates youth or minor leagues and submits information relating to minor participants to the platform in the course of its scheduling operations, the client organization is responsible for: (a) determining whether parental or guardian consent is required under applicable law; (b) obtaining any required consents; and (c) ensuring that its own privacy notices adequately address the collection and use of that information. LeagueNav processes such information solely as a service provider on the client’s behalf.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the Services. We will indicate the date of the most recent update at the top of this Policy.

For material changes, we will provide at least 30 days’ advance notice by posting the updated Policy on our website and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Services after the effective date of a revised Policy constitutes your acceptance of the changes.

If a proposed change requires your express consent under applicable law, we will obtain that consent before the change takes effect.

14. Complaints

If you have a concern about our privacy practices, please contact our Privacy Officer first using the information in Section 2. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Information and Privacy Commissioner of Alberta: